Collection of Delinquent Accounts

When the patient's bill remains unpaid for a specified period of time (typically 30 to 60 days), automatic forwarding to the One Health System collection office can recover the account while it is at it's most recoverable point. Lost time in collections always means lost recovery. Quick forwarding of delinquent accounts will minimize losses and maximize cash flow.

In the collection recovery cycle, the same bill pay feature exists on all dunning notices (collection letters). Patients, who are now debtors, are instructed to pay the recovery office via web site by credit card or ACH check or use the touchtone telephone IVR system to make payment. If the account remains delinquent past the first 14 days of the collection cycle, the debtor receives additional more demanding collection notices along with a schedule of telephone calls to secure immediate payment or make payment arrangements.

Remittance back to the medical office is made at regular intervals and the on-line reporting system reflects all payments remitted.